Terms of service

Payment:

Merchcraft accepts cash, checks, credit/debit cards, and bank transfers. Bank transfers are strongly encouraged for orders over $1,000.00. If you choose to pay by check, you will incur a $100 fee if the check is returned.

Deposit is due following quote and mockup approval and prior to garment ordering, unless other terms have been agreed upon.

Net Terms:

For customers on net terms, if payment is not made within the allotted time, an additional financing charge will apply. Invoices not paid within 30 days of project completion will be subject to an 8% charge and 15% after 60 days. Projects unpaid after 90 days are subject to legal action.

Turnaround:

Typical turnaround time is 10-15 business days after you have approved the quote and mockup and submitted payment. If you choose to pay by check, the turnaround time begins when the check is processed. Some finishing and fulfillment services will add additional time to our standard turnaround, as well as larger orders. The standard turnaround does not include ship time for finished goods or holidays. If you do not request a firm deadline until after you’ve paid for your order, we may not be able to accommodate your request or your order may incur a rush fee. Weather delays, vendor shipping delays, etc. may also add additional time and are not factored into the standard turnaround. Our turnaround is subject to change during our busy seasons and could be as long as one month out. We will give you an accurate turnaround once you submit an order and we will keep you updated if any delays occur.

Rush Fee:

If a firm deadline is required, please let us know prior to quote/mockup approval and payment so we can schedule appropriately. Rush fees apply to orders outside of our standard turnaround and are based on order volume and requested deadline. This fee will be included on your quote. Failure to inform us of a firm deadline prior to order confirmation and payment may result in additional fees and the inability to meet your deadline. Due to possible spoilage and/or manufacturer defects, exact quantities are not guaranteed on rush orders.

Garment Selection:

Whether or not the customer likes the garment they choose is the sole responsibility of the customer. Our hope is that our customers do the appropriate research on garments before placing an order. Our project managers are here to help you during this process. If you’re worried about color/fit/material, we highly suggest ordering samples of blank garments before placing your order. We will invoice you for the cost of the blank garment prior to providing these samples. While we do guarantee our print quality, we cannot guarantee you’ll be happy with your choice of garment unless you’ve ordered samples or researched the garment. Customers are more than welcome to come to our showroom to view samples. Keep in mind, our showroom is a very small selection of the garments we’re able to order from our vendors.

Inventory:

Merchcraft is not responsible for items that are out of stock or discontinued. We do our best not to quote you for items that are out of stock. If we run into inventory issues after you’ve finalized your order and submitted payment, we can provide you with a list of comparable garments, put your order on hold until the item is restocked, or remove the item from your invoice completely. If you choose to wait for the item to be restocked, we cannot guarantee the initial turnaround time regardless of the vendors estimated restock date.

Manufacturer Defects:

Merchcraft is not responsible for mistakes or defects caused by the manufacturer or distributor. This includes but is not limited to: mislabeled sizes, differing dye lots, garment defects, stitching errors, holes, ripped seams, etc. Manufacturer defects fall under our allowed spoilage rate for most orders. If you require exact quantities, we recommend ordering at least one additional of each size.

Printed Garment Damage and Liability Policy:

At Merchcraft, we take great care to ensure the highest quality when it comes to printing and embellishing garments. However, we would like to clarify our position regarding responsibility for any damages to garments provided either by Merchcraft or directly by the customer to Merchcraft.

Garments Supplied by Merchcraft:

1. Liability Limitations: Merchcraft is not responsible for any damages, defects, or issues that may arise from the printed or embellished garments after 30 days from the completion of the order.

2. Damage Claims: Any damage, fading, or defects in the prints, embroidery, or other embellishments found after the 30-day period from the completion date are not covered under Merchcraft's warranty.

3. Care Instructions: We strongly recommend that customers follow all garment care instructions to prevent damage to prints or embellishments. Merchcraft will not be held liable for damage resulting from improper care, washing, or handling.

Garments Supplied by the Customer:

1. Liability Limitations: If garments are supplied by the customer, Merchcraft will not be held responsible for any pre-existing defects, damages, or issues in the garments once the order has been completed.

2. Damage Claims: Merchcraft is not liable for any damage, fading, or defects that occur to customer-supplied garments after the 30-day period from the completion of the order.

3. Quality of Supplied Garments: Merchcraft recommends that customers inspect all garments for quality before submitting them for printing. Any garment with defects or quality issues that may impact printing will not be the responsibility of Merchcraft once the printing process is complete.

Customer Supplied Garments:

For customers who choose to supply their own garments, we require a detailed list of the garments including style number, material content, color(s), and quantities of each size. We may be unable to print on certain garments based on material content or construction, so it’s important we have this information as soon as possible. When printing on customer supplied goods, we require a 3% spoilage allowance or a minimum of 1 item per design per garment color, with no penalty to us. We recommend providing additional garments in each size, style, and/or color in the event of spoilage. Exact quantities are not guaranteed unless additional garments are provided. We require quote/mockup approval and payment prior to dropping off or shipping us any customer supplied garments. Merchcraft is not responsible for missing garments if your order is dropped off prior to approvals and payment.

Order Changes:

Any changes requested after payment has been submitted are subject to a fee, unless these changes are due to inventory issues. Any changes to your order following payment will likely delay your order even if you paid a rush fee and/or requested a firm deadline. It is imperative you do not place an order until you have finalized the details. Once payment is submitted and the project is scheduled, we start working on different aspects of the job right away and changes become costly and time consuming. If changes require us to return items that were already ordered, the customer is responsible for all shipping and restocking fees charged by the vendor.

Order Cancellation:

No cancellations and/or refunds are permitted post garment ordering and art approval. Cancellations prior to the garment being ordered and post art approval are subject to a 50% fee of the total order. For the avoidance of doubt, the 50% deposit will be non-refundable in such cases.

Art Guidelines:

All art must be submitted in vector format, preferably at 300dpi resolution or higher and sized to your desired print size and text must be converted to outlines or artwork expanded. Other acceptable formats are EPS, PSD, AI, and PDF. Printing can only be as good as the artwork provided. Merchcraft is not responsible for low quality art files, misspelling, errors, or issues in the art files the customer provides. We do our best to catch errors, but it is not a guarantee. If it is in the art file you provided and the digital mockup is approved, that is what we print. By submitting artwork to us, you authorize that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to pay in full for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you. In most cases, art separations are covered by us. In the event the artwork is outside of our ability and requires outsourcing, separations are subject to a fee.

Mockup Approval:

Prior to garment ordering and production, we require customer approval of digital mockups. Your order will not be scheduled and turnaround does not start until mocks have been approved and payment has been submitted. The mockup must be thoroughly checked by the customer for spelling, colors, placement, and size specifications of the design. It is imperative to look over every detail of the mockup, as this is production’s guide for printing your order. The mockup you approve is what we print. Merchcraft is not responsible for corrections requested after the mockup has already been approved. Any modifications requested after approval will result in production delays and could incur additional fees. Digital mockups may vary slightly from the physical product.

Print Placement:

We load your garments on the press according to the approved digital mockup and we do our best to get the exact same placement of your design on every garment. Since there is still a human element involved with screen printing and garment construction, we are not liable for print placement with less than a ¼” variance. We will not offer refunds or reprints on designs with a ¼” variance in the design placement. As garments go up in size, it’s industry standard to drop the design ¼” per size. Unless you specify an exact placement, we will use our best judgement.

Non-Standard Print Locations:

Due to the inconsistencies with non-standard print locations, Merchcraft does not print over hems, seams, or zippers. Pocket prints are on a case by case basis. Although hoodies are a standard garment, due to the additional labor that goes into printing fleece, we charge a $1.00 fee per fleece garment per print location.

Screens:

We use the same set of screens per design ordered; meaning, the graphic will print the exact same size on all garments no matter the size of the garment we are printing on. If you would like to have different screen sizes made for different garment sizes, please let us know at the beginning of the order process. Although we don’t charge screen fees for standard orders, if you do request a different size design for different size garments, there is a $20.00 fee per additional screen (each color in the design requires a different screen).

Color Matching:

All colors in a design will be matched to the closest ink color we have in stock.We recommend providing a physical sample for guaranteed accuracy if you’re wanting to match prints you’ve had done in the past. Keep in mind, discharge and water-based inks work best on 100% cotton garments. Due to the inconsistent nature of these printing methods, Merchcraft is not responsible for minor inconsistencies found in the print color and will not issue refunds or reprints. It’s difficult to match exact Pantone colors when using discharge, but we try our best to get as close as possible. If you prefer this method of printing, understand there may be a small percentage of minor variance. Discharge printing methods or garments with synthetic fiber content may yield variations in the final print as these factors sometimes alter the ink color after printing and curing. If you have any concerns regarding inconsistencies, we would be happy to explore options to ensure you get the end results you’re looking for.

Press Proofs:

Please provide a phone number that’s able to receive photos. When your project is set up on press we will send you press proofs for final approval. We require a response within 10 minutes of us sending the message. After 10 minutes we reserve the right to run the order without approval or charge an additional fee to set it up again at a later date.

Packaging:

All items will be folded and boxed in stacks of 4, 6, or 12 depending on the garment type. Please see the price list for finishings such as individual folding, bagging, tagging, etc. Let us know if your order requires specific folding, boxing, or finishings before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at info@merch-craft.com. Our customer service team is always happy to assist you.