Refund policy

Returns and Refunds:

Merchcraft does not accept returns of printed garments if the quote and mockup have been approved and we’ve printed your order exactly as specified. If you choose to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking fees. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. 

Communication:

If you require precise measurements of artwork, Pantone color matching, or press checks, this must be communicated prior to quote and mockup approval. It is the customer’s responsibility to make sure these requests are communicated to the project manager working on the order.

Customer Relations:

We prioritize high-quality printing and good relationships with our customers. We reserve the right to refuse an order for any reason to ensure we can continue providing quality prints and service.

Customer Satisfaction:

Merchcraft will do our best to ensure accuracy with every order and make sure your prints not only exceed expectations but our customer service is a positive and welcoming experience. If you have any questions or concerns regarding print quality or order accuracy, we ask that you reach out to us within 72 hours of receiving your order. We will do everything within reason to ensure your project meets your expectations. Please reach out with any questions, inquiries, or concerns at any point before, during, or after your project.

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at info@merch-craft.com. Our customer service team is always happy to assist you.