Shipping policy

Shipping:

We can ship your completed order via UPS and freight. Please let us know as soon as possible if your order requires shipping upon completion so we can factor this into your quote. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates. Merchcraft is not responsible for shipping delays caused by weather or the shipping company.

Split Shipping:

We can split your order and ship to multiple locations for an applicable fee. Please let us know if your order requires split shipping before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.

Quality Assurance:

We do our best to check every garment before it is boxed, but there are times when things are missed. It is your responsibility as the customer to double check quantities and quality as soon as you receive your order. If you find that something is incorrect, please notify us within 72 hours of receiving your order. Once notified, we will do our best to take care of the issue in a timely manner. In the event we reprint your order, you are required to return the misprints/spoilage. Merchcraft is not responsible for errors with your order if notified after 72 hours. Merchcraft is also not responsible for any lost income, customers, and/or contracts if defective garments are sent out to your end customer. While our team does check the quality of each garment, the final quality check is the customer’s responsibility.

Misprint Allowance:

We do our best to minimize misprints and spoilage, but since we’re only human, it does happen from time to time. We hold ourselves to a 3% spoilage allowance per design. Merchcraft reserves the right to decline credits, refunds, and reprints under the spoilage allowance. In the event that Merchcraft makes an error in printing your shirts over the allowed spoilage, we will either provide a credit, refund, or reprint the misprinted garments for you. This includes errors such as printed the wrong art, printed the wrong location, printed the wrong garments, screen came out of registration, bad dye lot, etc. Since misprints can happen, we encourage you to order extra garments if you need exact quantities. Due to the nature of the screen printing process, we are unable to set up screens just to print a single shirt.

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at info@merch-craft.com. Our customer service team is always happy to assist you.